Spruce Knob Telephone is offering Google Apps and Google Mail to customers soon

To Our Valued Internet Customers,

Spruce Knob Seneca Rocks Telephone Inc(SKSRT)is adding Google Apps suite of tools to your Internet service effective February 22, 2012. Google Apps is an online, Web-based package of Internet, messaging and word processing tools that include powerful email, calendar, instant messaging (IM/Chat), document management, and personal website services. Your online experience will be enhanced by increased email capacity and security. Google Apps allows you to work on documents together with friends and family with ease. Your email storage capacity will be increased to 7GB and your document and website combined storage capacity will be 1GB. SKSRT will also offer Google's standard spam and virus protection service.

In order to implement these changes, SKSRT will need to move existing email and settings over to the new platform. This will take some time so we are asking that you not make any changes to your email account settings from 5:00PM Eastern time on Friday February 17, 2012, until the morning of Wednesday February 22, 2012. Any changes made to your email settings during this time — Contacts, Allowed Senders, folder structure, etc. — may not be saved, and access to some services like the MyAccount Control Panel will be blocked. You can however, continue to send and receive email as always during this time.

For two weeks following the move, SKSRT will allow you to access your existing email using WebMail in the event that the email migration to Google is still in progress. All email should be available in Google Apps shortly following the migration. Access to GreyMail is also provided for two weeks following the migration to retrieve any email that was inadvertently quarantined as spam.

WebMail contacts will automatically be migrated to Google Mail.

You will receive one or more emails following the move to Google Apps, announcing that your account has been migrated. You can access Google Apps services at that time by going to https://login.spruceknob.net. Provide your login username and password, and select Google Apps.

We will implement a temporary proxy service that will allow third party mail clients like Outlook, Eudora, Thunderbird, etc., to continue to work until you have an opportunity to update your mail client settings. Some smart phone clients may continue to work with Google Apps and some may not, depending upon how these phones are set up to access email. The temporary proxy service cannot resolve this, so users having trouble accessing your email on smart phones should browse to: http://www.google.com/mobile for directions about adjusting settings or downloading an application to your smart phone to access Google Mail following the migration.

Do not alter your mail client or smart phone settings prior to the migration. We hope that you enjoy using the Google Apps suite of collaboration tools.

Sincerely,

SKSRT Customer Service